Privacy Policy
Instafarm All Products operates this stores and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Instafarm Products is powered by Razorpay, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Refund policy
Order Cancellations: You can cancel your order before it has been shipped. To cancel, please reach out to us as soon as possible at mynutritioncomp@gmail.com. Once the order is shipped, it cannot be cancelled.
Returns & Refunds: As Instafarm Products is a consumable health product, we unfortunately do not accept returns to ensure product safety and hygiene for all our customers.
However, if:
You receive the wrong product
Your item is damaged during transit
Or the package is incomplete or tampered with
Please contact us within 48 hours of delivery with your order number and photos of the issue. We’ll be happy to replace the product or offer a full refund, depending on the situation.
Refund Timeline:
If approved, refunds are processed within 5–7 business days to the original payment method.
How to Reach Us: For cancellations, refund requests, or order issues mail us at mynutritioncomp@gmail.com. We’re here to help and always aim to make things right.
Shipping Policy
Please take a moment to review our shipping and delivery policy below:
- Address Information: To ensure the accurate and timely delivery of your order, please provide a complete postal address, including the correct pin code, email address, and contact number, when placing your order. Double-check this information before finalizing your order to avoid any complications.
- In-Stock Items: If the item you’ve ordered is currently in stock, we will prepare and dispatch it from our warehouse within 5 working days.
- Out-of-Stock Items: In the event that some of the items in your order are not in stock at the time of purchase, we will arrange for their production and subsequent dispatch. Please allow up to 10 working days from the order date for such items to be dispatched. We will keep you informed of the progress in these cases.
- Delivery Days and Hours: Our courier partners are equipped to deliver your shipment from Monday to Saturday, between 9 am and 7 pm. Please note that delivery times exclude public holidays and Sundays.
- Unforeseen Delays: We understand that delays can sometimes occur due to factors beyond our control. These may include unexpected travel delays from our courier partners, transportation delays due to weather conditions, and strikes. While we strive to provide you with accurate delivery estimates, please bear in mind that such delays can occasionally happen.
- Order Tracking: As soon as your package is dispatched, we will send you an email containing the tracking details for your order. You can use this information to monitor the progress of your delivery.
- Minimum and Maximum delivery Timeline: We understand that receiving your order promptly is important to you. Our team works diligently to process and dispatch orders as quickly as possible. The minimum delivery timeline for our standard shipping option is business days. Please note that this timeline may vary based on your location and other factors, and we appreciate your understanding.
While we strive to deliver your orders well within the minimum timeframe, there are instances where external factors may cause delays. The maximum delivery timeline for our standard shipping option is business days. If, for any reason, we anticipate a delay beyond this timeframe, our customer service team will reach out to you promptly to provide updates and options.